Reference

Terms That Govern Your ak789 Account

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from DANA and OVO deposits to how disputes are handled.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia region dependentWallet verification requiredSubject to change with notice
ak789 Terms That Govern Your ak789 Account
HOW WE APPLY THESE TERMS

Fairness, Security and Account Accountability

We apply these terms consistently across all accounts. Wallet verification, account security, and data handling are not exceptions — they are built into how ak789 operates day to day. If you ever feel a decision made under these terms was incorrect, you have a clear path to request a review.

Wallet Identity Checks

Your DANA, OVO, or GoPay account must match the name on your ak789 account. This check protects both parties and is required before any withdrawal is released.

Account Security Practices

We use SSL encryption on all account data. Your login credentials and wallet details are stored separately, and our system flags unusual access patterns for review.

Data Retention and Deletion

We retain your account data for as long as your account is active and for a period after closure as required under applicable local rules. You may request deletion through support.

Requesting a Terms Review

If a term was applied to your account and you disagree with the outcome, submit a written request via email with your account ID. We will respond with the specific clause and how it was applied.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you believe a term has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through live chat and email, and we aim to respond with a clear explanation tied to the specific clause in question. Players in Batam and across Indonesia can reach us through the same channel.

Live Chat Open the chat window from your account dashboard. Describe the specific term or clause you have a question about and our team will respond in plain language.
Email Support Write to our support address from your registered email. Include your account ID and the section of these terms you are querying so we can respond accurately.
Account Help Centre The Help Centre inside your account lists common terms questions and links to the relevant policy section, so you can check the clause yourself before raising a ticket.

Common Questions About These Terms

These are the questions we hear most often about how these terms work. Each answer points to a specific part of how ak789 handles accounts, wallets, and eligibility — no general platform talk.

Yes. These terms cover every deposit method we support, including DANA, OVO, and GoPay. Wallet-specific conditions, such as name matching, are part of the same agreement.

We will always notify you through your registered account before a material change takes effect. Minor clarifications may be made without prior notice, but we aim to communicate any change that affects how your account works.

We may suspend or restrict your account while we investigate. You will be notified via your registered contact details and given the opportunity to respond before any permanent action is taken.

Email our support team from your registered address with your account ID. We will provide the relevant terms version and, where applicable, a log of how a specific clause was applied to your account.

Where Indonesian law or eligible regional regulations apply and conflict with any part of these terms, local law takes precedence. Access to ak789 is only available where permitted under local rules.

Contact support via live chat or email with proof of wallet ownership — a screenshot of your GoPay account showing your registered name. Verification usually resolves the hold quickly once documents are confirmed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.