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What You Need to Know Before You Play

These legal terms set out how ak789 operates, what we expect from your account use, and what rights you hold as someone accessing our platform.

Account eligibility rulesIndonesia access conditionsDANA, OVO, GoPay wallet termsData handling policyContact rights
ak789 What You Need to Know Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your data sits on encrypted servers and is not shared with third parties outside the scope of your account operation. We collect what we need to verify your identity, process your DANA, OVO, or GoPay transactions, and keep your account secure. You can request a copy of your stored data or ask us to delete it by contacting support — we'll confirm receipt and act within the timeframe local law requires.

Cookie Policy

We use session and preference cookies to keep you logged in and remember your wallet choice. You can adjust cookie settings in your browser at any time without losing your account.

Data Retention

Account records are kept for as long as your account is active and for the period required by applicable law after closure. Transaction logs tied to DANA, OVO, GoPay are part of that record.

Account Security

We use OTP verification on login and on withdrawal requests. If you notice unrecognised activity, lock your account through the app immediately and contact support.

Data Change Requests

To update your registered details or request deletion, write to support with your account ID and a description of the change. We verify your identity before actioning any request.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a data request, or a dispute under these terms, our support team handles those directly. You can reach us through live chat, email, or our in-app help channel — all three routes go to the same team. For wallet-related disputes involving DANA, OVO, or GoPay, attach your transaction reference when you write in.

Live Chat Connect through the live chat window inside your account dashboard. Share your account ID and the specific legal or policy question you need answered.
Email Support Send your query to our support email. Include your registered wallet — DANA, OVO, or GoPay — plus your account number so we can pull your record fast.
In-App Help Open the Help tab in the ak789 mobile app, choose 'Account and Legal', and submit your request. Responses come back to your registered contact on file.

Common Questions About Our Legal Terms

These are the questions we get most often about account rights, data access, and policy. If yours is not here, reach support directly through live chat or email.

Access depends on local law and is available only where permitted in your region. Check your local regulations before opening an account — we cannot confirm eligibility on your behalf.

We collect your registration details, wallet information for DANA, OVO, or GoPay transactions, login activity, and identity verification documents. Nothing beyond what your account operation requires.

Contact support through live chat or email with your account ID and a written data request. We verify your identity first, then provide the data within the timeframe local law sets.

Yes. Send a deletion request to support with your account ID. We'll close your account and remove data that isn't required to be kept under applicable law or for fraud prevention.

Any balance tied to DANA, OVO, or GoPay in a suspended account is reviewed under our standard process. We'll contact you at your registered detail once the review is complete.

Disputes are reviewed by our support team first. If the issue isn't resolved at that stage, the terms in your jurisdiction apply. We aim to respond to formal disputes within a reasonable period.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.